How we handle your information and why it matters
Last Updated
January 15, 2024
Note: We're architects, not lawyers, so we've tried to keep this straightforward and honest. If you've got questions about anything here, just give us a call - we're happy to chat about it over coffee.
Look, we get it - privacy policies can be a real slog to read through. But here's the thing: your trust matters to us, and we want to be upfront about what happens with your information when you work with us or visit our site.
At Luminquinthyros Architecture, we're committed to sustainable design, and that philosophy extends to how we handle your data. We only collect what we actually need, we don't sell it to anyone, and we keep it secure. Pretty simple, right?
This policy applies to all services we offer - whether you're reaching out about a residential project, checking out our portfolio, or just browsing around our website.
When you reach out through our contact form or schedule a consultation, we'll typically ask for:
If we end up working together on a project, we'll need additional info like property details, financial information for contracts, and technical specifications.
Like most websites these days, we gather some technical data when you visit:
We use this to understand how people use our site and make it better. Nothing creepy, just helpful analytics.
We're not gonna beat around the bush here - we use your info to do our jobs well and keep you in the loop. Specifically:
Responding to inquiries, scheduling meetings, sharing design updates, and keeping you posted throughout your project.
Actually doing the work - creating designs, managing projects, coordinating with contractors and consultants.
Contracts, invoicing, scheduling - the not-so-glamorous but necessary stuff that keeps things running smoothly.
Understanding how visitors interact with our site so we can make it more useful and easier to navigate.
We might also send occasional updates about new services or projects we think you'd find interesting, but you can opt out of those anytime.
It's your data, so you've got rights. Under Canadian privacy law (PIPEDA), you can:
Request a copy of what we've got on file about you
Update or fix anything that's inaccurate or outdated
Ask us to remove your information (with some legal exceptions)
You can also:
To exercise any of these rights, just drop us a line at info@luminquinthyros.info or call us at (416) 555-0147. We'll get back to you within 30 days.
We take security seriously - probably more seriously than we take our coffee orders (and that's saying something).
That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security. If there's ever a data breach that affects you, we'll let you know ASAP and tell you what steps to take.
We don't keep stuff forever. Here's the general timeline:
| Type of Information | Retention Period |
|---|---|
| Initial inquiry/contact forms | 2 years if no project moves forward |
| Project files and communications | 7 years after project completion (legal requirement) |
| Financial records | 7 years (tax and accounting requirements) |
| Website analytics | 26 months |
| Marketing email lists | Until you unsubscribe or we clean our list (usually every 2 years) |
Our website might link to other sites - maybe a supplier's page, a project we're proud of, or resources we think are helpful. Just so you know, we're not responsible for their privacy practices.
Once you click away from our site, you're under their policies, not ours. We'd recommend checking out their privacy policies if you're concerned about how they handle data.
We might update this policy from time to time - new laws, new services, or just better ways of doing things. When we do, we'll update the "Last Updated" date at the top.
For major changes, we'll try to give you a heads up via email or a notice on our website. But it's always a good idea to check back here occasionally, especially if you're a current client.
Look, we know this is a lot of information. If something's not clear or you've got concerns about how we handle your data, we're here to help. Seriously - we'd rather you ask than worry.
(416) 555-0147
425 University Avenue, Suite 1200
Toronto, ON M5G 1T6
If you're not satisfied with how we've handled a privacy concern, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada:
Website: www.priv.gc.ca
Toll-free: 1-800-282-1376